Support
Questions, billing issues, or feedback — email [email protected] and we will get back to you.
Common questions
- How do I cancel my subscription?
- Subscriptions are billed by the store you purchased from, and you cancel there. iOS: Settings → your Apple ID → Subscriptions → KarmaPlot. Android: Google Play app → your profile → Payments & subscriptions → Subscriptions → KarmaPlot. Access continues until the end of the paid period.
- I reinstalled the app — where are my purchases?
- Sign in with the account you purchased with, or use the store's restore-purchases option in the app. Purchases made anonymously on the same device are restored through the store automatically.
- How do I get a refund?
- Payments are processed by Apple and Google, so refunds go through the store you bought from — request one from your App Store purchase history or Google Play order history.
- How do I delete my account?
- In the app: Profile → Settings → Delete Account. Uninstalled already? See the Delete account page for the email process.